i called atlas-glenmor to cancel my parents' heating oil account. one of the perks of their more expensive service is i can call anytime, 24/7, including weekends. the person i spoke to asked me the reason for leaving: "too expensive," i told him. he then went into his spiel about how their company is a full service company, which doesn't really matter when they charge 30-40% more than other heating oil companies. the one thing i wanted to know was my parents' overpaid on their last payment (about $80), and i wanted make sure they were getting that credit back.